Overview
Since 1949, Beverly Hospital has been providing quality medical care to the residents of Montebello and surrounding communities such as Pico Rivera, Monterey Park, Rosemead, El Monte, Whittier, and East Los Angeles. A leading independent 202-bed acute bed facility is a leading independent, non-profit community hospital, recognized nationally for providing quality care and has a medical staff of over 400 physicians.
Since 2016, Quick’rCare has been focused on solving digital problems that sick patients face every day. A guidance platform that helps the 145 million people who end up in the emergency room every year. Quick’rCare has helped over a million patients and continues to focus on working with health systems of all sizes, and will work to understand the holistic health system’s current and future technology needs with a shared commitment to patient care and clinical excellence. With a clear focus on developing simple but effective methods of enhancing patient health outcomes and the patient experience, following through on their mission to improve the access to health for everyone.
The Quick’rcare website made it a much better experience than we saw on the state website. It is a reason for us to make Beverly a go-to place for my medical needs.
Beverly Hospital Patient Review (2021)
Challenge & Approach
During the COVID-19 pandemic and now as our communities begin to reopen, Beverly Hospital and Quick’rCare helped patients understand that when you need medical care, you should seek treatment. Urgent Care facilities and Emergency Departments were overburdened during the heights of the crisis, which put pressure on staff to assess and triage patients quickly. When staff are overwhelmed with admissions and assessments, that can be dealt with by other departments, their ability to spend time with the higher acuity patients who need them most is hindered.
Quick’rCare’s partnership with Beverly before and during the pandemic allowed the staff to triage patients before they arrive and reduce wait times to improve health outcomes.,
“We reached out to Quick’rcare to help us with a solution for scheduling. Caitlin and her team put together a program that allowed us to reach out to our community and schedule appointments. This allowed us to reach more people and go through 96% of our supply.”
Loretta Rihbany, RN
Results
In working with Quick’rCare scheduling solution, Beverly Hospital was able to make efficient use of the technology, in a way that better aligned with the current state of healthcare, given the pandemic. Quick’rCare maintains ongoing strategic conversations and engagement with the Beverly Hospital administrators to help them continue leveraging technology to better patient access and care.
The future of urgent and emergency healthcare will rely on solutions such as Quick’rCare. that will empower every healthcare facility and help patients to access care.
Quick’rCare allows patients into this most important urgent care resource. We are collaborating with our partners to develop patient engagement applications with self-assessment, navigation, and referral capabilities, which will allow patients to guide themselves to the most appropriate community and acute services.
Quick’rcare Data
Quick’rCare has booked over 30,000 vaccine appointments with the average appointment to visit lead time is 51 hours. The platform has 39% of patients reporting feedback on their reactions to the vaccine within 1-21 days of their visit. Using a proprietary algorithm, the Quick’rCare vaccine scheduling platform has a 1:1 ratio of vaccine supply to appointment slots.
